Returns & Refunds

1) Damaged Products

We take care to pack our products securely before dispatch.

If your product arrives damaged, leaking or otherwise compromised, please contact us within 48 hours of receiving your order at:

contact@chobeehoney.com

Please include:

• your order number;
• photographs or videos showing the issue;
• photographs of the outer packaging, where relevant; and
• a brief description of the issue.

The 48-hour notification period helps us investigate delivery and product issues promptly. It does not exclude or limit any rights or remedies that you may have under applicable Singapore law.

2) Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of receiving your order at contact@chobeehoney.com.

Please provide your order number and photographs of the items received where applicable.

We will investigate the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable law.

3) Returns and Exchanges

Due to the consumable nature of our products, we generally do not accept returns or exchanges for:

• change-of-mind purchases;
• taste preferences;
• products that have been opened or consumed; or
• orders where the customer has provided incorrect delivery information.

However, this does not affect any rights or remedies available to consumers under applicable Singapore law, including rights relating to goods that are defective or do not conform to the contract.

For approved returns, we will provide instructions on how and where the product should be returned. Please do not send products back to us without contacting us first.

4) Refunds and Replacements

Where a product is eligible for a refund or replacement, CHOBEE may, depending on the circumstances and applicable law:

• replace the affected product;
• refund the affected product or relevant portion of the order; or
• provide another appropriate remedy.

Refunds will generally be made to the original payment method where practicable.

The time taken for a refund to appear in your account may depend on your payment provider or financial institution.

5) Change-of-Mind Purchases

We do not accept returns, exchanges or refunds solely because a customer has changed their mind about a purchase.

This includes preferences relating to:

• taste;
• flavour;
• product selection;
• quantity ordered; or
• personal preference.

This policy does not affect statutory rights that cannot legally be excluded.

6) Product Quality and Storage

CHOBEE products should be stored and consumed according to the instructions stated on the product packaging.

Customers should inspect products upon delivery and contact us promptly if packaging appears damaged, leaking or compromised.

CHOBEE is not responsible for product deterioration caused by improper storage, handling or use after delivery, except where otherwise required by applicable law.

7) Promotional and Discounted Orders

Products purchased during promotions, discounts or campaigns remain subject to this policy unless otherwise stated in the specific promotional terms.

Any promotional terms that provide additional or different return or refund conditions will be displayed at the relevant point of purchase.

8) Contact Us

For any shipping, return or refund enquiries, please contact:

Email: contact@chobeehoney.com