Privacy Policy

1) Personal Data We Collect

Depending on how you interact with us, we may collect personal data including:

• Name
• Email address
• Telephone or mobile number
• Billing and delivery address
• Order and transaction details
• Information provided when you contact us or submit an enquiry
• Information provided when you subscribe to our mailing list
• Website usage, device and technical information, including IP address, browser type and interactions with our website
• Any other information that you voluntarily provide to us

Payment transactions are processed through third-party payment service providers. CHOBEE does not retain your full payment card details.

2) How We Collect Personal Data

We may collect personal data:

• when you place an order through our website;
• when you create or use an account;
• when you subscribe to our mailing list;
• when you contact us or submit an enquiry;
• when you participate in promotions, campaigns or activities organised by CHOBEE;
• when you browse or interact with our website; and
• from third-party service providers that assist us in operating our business, where permitted by applicable law.

3) How We Use Your Personal Data

We may collect, use and disclose your personal data for purposes including:

• processing, fulfilling and delivering your orders;
• processing payments and refunds;
• communicating with you regarding your orders, deliveries, enquiries or customer service matters;
• verifying and maintaining the accuracy of your account and order information;
• providing customer support;
• managing our website and online services;
• improving our products, website and customer experience;
• analysing website usage and customer preferences;
• administering promotions, campaigns and customer programmes;
• sending marketing communications, where you have provided the necessary consent or where otherwise permitted by applicable law;
• preventing, detecting and addressing fraud, security or technical issues;
• complying with applicable laws, regulations, legal processes or governmental requests; and
• any other purposes that are reasonably necessary for the operation of our business and which are permitted under applicable law.

4) Marketing Communications

If you choose to receive marketing communications from us, we may send you information about CHOBEE products, launches, promotions, events and other updates.

You may withdraw your consent to receive marketing communications at any time by using the unsubscribe function provided in our marketing communications or by contacting us.

Where required under applicable law, we will comply with applicable requirements relating to marketing communications, including Singapore's Do Not Call provisions.

5) Disclosure to Third Parties

We may disclose personal data to third-party service providers where reasonably necessary to operate our business and provide our services to you.

These may include:

• payment service providers;
• e-commerce and website service providers;
• delivery and courier partners;
• fulfilment and logistics providers;
• IT, cloud storage and technology providers;
• marketing, analytics and communications service providers;
• professional advisers, including accountants, auditors and legal advisers; and
• government authorities, regulators or law-enforcement agencies where required or permitted by law.

We take reasonable steps to ensure that third parties handling personal data on our behalf provide an appropriate level of protection and use the information only for the purposes for which it has been provided or as otherwise permitted by law.

6) Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• enable website functionality;
• remember your preferences;
• understand how visitors use our website;
• analyse website performance; and
• support relevant advertising and marketing activities, where applicable.

You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

7) Protection of Personal Data

We take reasonable security arrangements to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

8) Retention of Personal Data

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, or where retention is necessary for legal, regulatory, accounting or business purposes.

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it in accordance with applicable requirements.

9) Access and Correction

You may contact us to request access to personal data that we hold about you or information about how your personal data has been used or disclosed, where applicable under the PDPA.

You may also request that we correct inaccurate or incomplete personal data.

We may need to verify your identity before processing an access or correction request and may decline a request where permitted or required by law.

10) Withdrawal of Consent

Where we rely on your consent to collect, use or disclose your personal data, you may withdraw your consent by contacting us with reasonable notice.

Please note that withdrawing consent may affect our ability to provide certain products, services or features to you where the relevant personal data is necessary for those purposes.

Withdrawal of consent does not affect our right to continue collecting, using or disclosing personal data where permitted or required by law.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable laws.

Any updated version will be published on this page with the revised effective date.

12) Contact Us

If you have any questions regarding this Privacy Policy or our personal data practices, please contact us at:

Email: contact@chobeehoney.com